fAQ's all the questions you need answered. 

Where does mermade hair ship?

Mermade Hair currently ships globally. Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.  

Standard Shipping 3-10 Business Days  
Express Shipping 2 Business Days 

Standard Shipping 7-14 Business Days (No taxes or duties included. You are responsible for all fees on arrival to your country) 


I haven't got my tracking yet?

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us.

Will it work anywhere in the world?

We have four different types of power outlets to suit most regions; Australia/NZ, Europe, UK & USA. If we dont have a power outlet available for your country or it is SOLD OUT you can simply buy an international adaptor. Mermade Hair has universal voltage 110-240V and meets all safety & electrical standards.

Why is my Mermade Hair Waver not working?

This is very rare. Super sorry! Its ok, you have a one year full replacement warranty. Email if you need assistance. 

Do you give refunds? 

We are sorry you didn't like your Mermade Hair Waver. We give refunds for faults (your warranty covers this), damaged wavers - as these things do happen :( and if the waver is not working like  the results we show! We only want happy customers. So if you have a problem, reach out & we will sort it out for you! 

Does it suit all hair types?

Mermade Hair is suitable for straight or straightened hair of any thickness. We do recommend your hair be shoulder length 

Is it damaging for my hair?

Our ceramic-tourmaline barrel is made with a crystal stone that produces up to 6 times more negative ions than just plain old ceramic barrels.a crystal stone that produces up to 6 times more negative ions than jjust plain old ceramic barrels.

Can i sell Mermade Hair?

Sure! Become a stockist & access wholesale pricing by emailing us at 

What makes it different to other 3 barrel curlers?

The size of the wave and the quality of the product. Our waver has three 33mm barrels with advanced heat technology creating big, lush waves! Other competitors provide a much tighter wave or zigzag/crimp effect.

is it easy to use?

Extremely easy! Unlike curling wands & curling with straightners, Mermade Hair simply requires you to clamp down and release. Plus, we provide a heat protection glove to help you use it with ease.

do you do collaborations?

We are always looking for new and exciting opportunities. Email us at