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FAQ

All your questions answered, right here.

Want to know about your 30 Day Money Back guarantee?
Where Mermade ships or where your tracking is?
Check out the questions below and if you need any extra help, email us!

Our Top FAQs
Payment
Shipping
Warranty & Returns
Product
Other

Our Top FAQs

*Please note we have extended our returns policy to 60-days leading up to the holiday season.

We offer a 60-day money-back guarantee if you are not satisfied with any Mermade Hair product purchased from our website. All we ask is that you try our products and if you are not completely happy, simply return the items within 60-days from the date of delivery and we'll refund you. The product & packaging must be in new condition. If the product is missing, box is damaged or not in restockable condition we cannot provide a refund.

You can get a refund, exchange or a store credit within that 60-day window. You can get a refund, exchange or get a store credit depending on the reason for the return.

- Refund - flat rate of $7.95 for cost of return
- Exchange - free return
- Store credit - free return

Refunds can only be issued to the method that was used to pay for the order.

Once returned and inspected, a full refund of the product/s will be returned to your account within 14 days.

To initiate a return, simply click here. Make sure you have your order number and email address ready. You will then get emailed instructions on how to return your product and you will get a return shipping label.

If you have purchased a Mermade product from a retailer you will need to contact the retailer directly for their returns policy. Your purchase will not be covered in our 60 Day Money Back Guarantee.

If you are wanting to exchange your Mermade product under warranty, please email hello@mermadehair.com with the subject line ATTN: Warranty Exchange and evidence of the fault. A replacement will be organised immediately. All Mermade Products now come with a 2 Year Warranty.

To initiate a warranty replacement, simply email us at hello@mermadehair.com with the details below:

ATTN: Warranty Exchange in the subject line

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Batch code (on the safety label):

Product type and colour:

What is the fault with the product? (provide photo and/or video evidence):

Our USA website currently ships to USA, Canada, Argentina, Brazil, Colombia and Mexico with a US power plug.

FREE SHIPPING for orders over $80

USA:
USPS 48hr Priority - $13.95 (pre-Christmas cut off date 21st December)
UPS Surepost Standard Shipping 3-7 days - $6.95 (pre-Christmas cut off date 14th December)

CANADA:
UPS Worldwide Expedited DDP - $10 (pre-Christmas cut off date 14th December)

Argentina, Brazil, Colombia, Mexico:
UPS Worldwide Expedited DDP $30

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

For UK, Ireland and UAE orders go to mermadehair.co.uk
For Australia, Asia and NZ orders go to mermadehair.com.au
For Europe orders go to mermadehair.eu

Payment

Shipping

Our USA website currently ships to USA, Canada, Argentina, Brazil, Colombia and Mexico with a US power plug.

FREE SHIPPING for orders over $80

USA:
USPS 48hr Priority - $13.95 (pre-Christmas cut off date 21st December)
UPS Surepost Standard Shipping 3-7 days - $6.95 (pre-Christmas cut off date 14th December)

CANADA:
UPS Worldwide Expedited DDP - $10 (pre-Christmas cut off date 14th December)

Argentina, Brazil, Colombia, Mexico:
UPS Worldwide Expedited DDP $30

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

For UK, Ireland and UAE orders go to mermadehair.co.uk
For Australia, Asia and NZ orders go to mermadehair.com.au
For Europe orders go to mermadehair.eu

Warranty & Returns

*Please note we have extended our returns policy to 60-days leading up to the holiday season.

We offer a 60-day money-back guarantee if you are not satisfied with any Mermade Hair product purchased from our website. All we ask is that you try our products and if you are not completely happy, simply return the items within 60-days from the date of delivery and we'll refund you. The product & packaging must be in new condition. If the product is missing, box is damaged or not in restockable condition we cannot provide a refund.

You can get a refund, exchange or a store credit within that 60-day window. You can get a refund, exchange or get a store credit depending on the reason for the return.

- Refund - flat rate of $7.95 for cost of return
- Exchange - free return
- Store credit - free return

Refunds can only be issued to the method that was used to pay for the order.

Once returned and inspected, a full refund of the product/s will be returned to your account within 14 days.

To initiate a return, simply click here. Make sure you have your order number and email address ready. You will then get emailed instructions on how to return your product and you will get a return shipping label.

If you have purchased a Mermade product from a retailer you will need to contact the retailer directly for their returns policy. Your purchase will not be covered in our 60 Day Money Back Guarantee.

If you are wanting to exchange your Mermade product under warranty, please email hello@mermadehair.com with the subject line ATTN: Warranty Exchange and evidence of the fault. A replacement will be organised immediately. All Mermade Products now come with a 2 Year Warranty.

To initiate a warranty replacement, simply email us at hello@mermadehair.com with the details below:

ATTN: Warranty Exchange in the subject line

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Batch code (on the safety label):

Product type and colour:

What is the fault with the product? (provide photo and/or video evidence):

Of course every Mermade product is created to the highest standards and rigorously checked before it is sent to you. But if, for any reason you feel your Mermade product is not performing as it should be please email hello@mermadehair.com with the subject line ATTN: Warranty Exchange and evidence of the fault. A replacement or refund will be organised immediately. All Mermade Products now come with a 2 Year Warranty. To initiate a warranty replacement/refund, simply email us at hello@mermadehair.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Batch code (on the safety label):

Product type and colour:

What is the fault with the product? (provide photo and/or video evidence):

Mermade Hair will not credit any shipping, customs costs or import taxes; this must be pursued and paid for by the customer.

As Mermade Hair is not liable for the loss of the item being returned, we recommend sending your parcel with tracking.

To initiate an exchange, simply email us at hello@mermadehair.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Batch code (on the safety label):

Product type and colour:

Product

Mermade Hair is the original game-changing hair waver. Our original extra-large triple barrel hair waver is the largest in the world! Made with ionic ceramic barrels it means your hair is positively charged with minimal damage. Mermade Hair is the brand trusted by celebrities, stylists, salons and influencers across the globe. We lead the pack. We change the game. We create the trends.

This can be because you are turning your waver heat up too high. When you use a higher heat (e.g. 410°F) on the hair to wave or curl it, the cuticle can slam shut and flatten so much that it won’t hold a bend. A super-flat cuticle works well when you want shiny, sleek strands, but not so much when you want texture. Using a lower temperature (e.g. 356°F) will create a longer-lasting bend. In saying that, if your wave or curl drops out within a minute or two of waving/curling your hair, you probably need to dial up the heat.

The size has less to do with your hair length, and more to do with what vibe you're going for. The 32mm waver creates a very large luxe wave, whereas the 25mm waver creates a much smaller wave and is a much lighter tool. Both create a crimp-free look due to the unique design of our triple barrel waver compared to others on the market.

Other