Simply login to your Customer Account and click on ORDER HISTORY to open up your order and view tracking. If you do not have an account you can search your emails for our tracking email. If there is no tracking link, it means your order is still processing. Please check back in 24 hours or email us for an update.

We offer a 30-day money-back guarantee if you are not satisfied with any Mermade Hair product purchased from our website. All we ask is that you try our products and if you are not completely happy, simply return the items within 30-days from the date of delivery and we'll refund you. Refunds can only be issued to the method that was used to pay for the order and all you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. Only items returned and in the same condition that you received it will be approved for a refund. Once inspected, a full refund will be returned to your account within 7 days.

Please be careful to make sure all shipping details are correct upon checkout as Mermade Hair will not refund or compensate for incorrect shipping information.

To initiate a return, simply email us at hello@mermadehair.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Batch code (on the safety label):

Product type and colour:

If you have purchased a Mermade product from a retailer you will need to contact the retailer directly for their returns policy.

Sure. Just email us at hello@mermadehair.com. However, we do ship same day so make sure you email us straight away.

We accept Afterpay, GPay, Paypal, Visa, Mastercard and American Express.

We currently ship to Australia, New Zealand and Asia (China, Indonesia, Malaysia, Singapore, Taiwan, Thailand, Vietnam, Hong Kong SAR China) from this shop with an Australian power plug. Please note, due to Covid-19 there are some delays. Please be patient as we do our very best to get your order out to you! 

FREE standard shipping for orders over $99 AUD.

Australia - 3-10 Day Shipping - $10, or Express 2 Day Shipping - $30

New Zealand - 5-10 Day Shipping - $15

Asia - 5-10 Day Shipping - $15

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. Shipping takes between 3 and 10 days.

For US/Canada orders go to mermadehair.us
For UK/Ireland orders go to mermadehair.co.uk

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. Shipping takes between 3 and 10 days. However, EXPRESS shipping takes up to 2 days from our Sydney Warehouse.

We offer express shipping for $30.00 for Australian customers only which will arrive within 2 days. We ship from Sydney, Australia so you can expect NSW orders to arrive next day.

Simply login to your Customer Account and click on ORDER HISTORY to open up your order and view tracking. If you do not have an account you can search your emails for our tracking email. If there is no tracking link, it means your order is still processing. Please check back in 24 hours or email us for an update.

Your package will be left in a safe place and marked as delivered by Australia Post. We are not liable for lost or stolen packages once it is marked as delivered.

Orders in Australia and NZ will not incur any taxes or duties, however, shipments to Asia may incur extra charges payable once it reaches customs. Mermade Hair is not liable for these fees. 

We offer a 30-day money-back guarantee if you are not satisfied with any Mermade Hair product purchased from our website. All we ask is that you try our products and if you are not completely happy, simply return the items within 30-days from the date of delivery and we'll refund you. Refunds can only be issued to the method that was used to pay for the order and all you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. Only items returned and in the same condition that you received it will be approved for a refund. Once inspected, a full refund will be returned to your account within 7 days.

Please be careful to make sure all shipping details are correct upon checkout as Mermade Hair will not refund or compensate for incorrect shipping information.

To initiate a return, simply email us at hello@mermadehair.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Batch code (on the safety label):

Product type and colour:

If you have purchased a Mermade product from a retailer you will need to contact the retailer directly for their returns policy.

Please allows 3-10 days for your returned funds to be available in your bank account. Refunds will only be processed once your return is inspected.

Of course every Mermade product is created to the highest standards, global certifications and rigorously checked before it is sent to you through our QC team. But if, for any reason you feel your Mermade product is not performing as it should be please email hello@mermadehair.com with evidence of the fault. A replacement or refund will be organised immediately. All Mermade Products now come with a 2 Year Warranty. To initiate a warranty replacement/refund, simply email us at hello@mermadehair.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Batch code (on the safety label):

Product type and colour:

What is the fault with the product? (provide photo and/or video evidence):

Register your warranty here.

If you are unhappy with your product or find a fault, we are happy to exchange your product for the same item, or an item of equal price, within 30 days of purchase date.

If your item is out of stock or on pre-order at the time of processing your exchange, you will be put on pre-order and your item will dispatch on the pre-order date.
We cannot apply discounts from your previous order to your exchanged item.

Please note exchanges can only be applied when bought from our online store.

Exchanges can only be approved for items that are returned in the same condition and in the same packaging. Once inspected, an exchange will be initiated within 7 working days.

If you have purchased a Mermade product from a retailer you will need to contact the retailer directly for their exchange policy.

It is very important to always use a heat protectant on your hair prior to styling. On freshly died hair, heat can change or alter the tone of the colour. It is very important to test heat on a small section of your hair before using Mermade on your entire head. We also suggest using the lowest heat setting to start.  

Mermade Hair tools are suitable for hair of any thickness, however, they will not work on very curly hair. We suggest blow-drying your hair or brushing it straight before clamping. We have tutorials for short and long hair on our social media and throughout our website. Hair should be at ear length to use our 32mm and 25mm waver.

An Australian power plug. For US and UK power plugs please shop at our other stores.

Mermade Hair is the original game-changing hair waver. Our original extra-large triple barrel hair waver is the largest in the world! Made with ionic ceramic barrels it means your hair is positively charged with minimal damage. Mermade Hair is the brand trusted by celebrities, stylists, salons and influencers across the globe. We lead the pack. We change the game. We create the trends.

Always use a Heat Protectant spray before styling. However, our products are made so that they are do protect your hair as much as possible. Mermade uses the highest quality ceramic to avoid unecessary damage to locks. Don't be fooled by knockoffs. Mermade is the trusted brand used by celebrities, stylists & world leading hairdressers.

This can be because you are turning your waver heat up too high. When you use a higher heat (e.g. 210 °C) on the hair to wave or curl it, the cuticle can slam shut and flatten so much that it won’t hold a bend. A super-flat cuticle works well when you want shiny, sleek strands, but not so much when you want texture. Using a lower temperature (e.g. 180°C) will create a longer-lasting bend. In saying that, if your wave or curl drops out within a minute or two of waving/curling your hair, you probably need to dial up the heat.

The size has less to do with your hair length, and more to do with what vibe you're going for. The 32mm waver creates a very large luxe wave, whereas the 25mm waver creates a much smaller wave and is a much lighter tool. Both create a crimp-free look due to the unique design of our triple barrel waver compared to others on the market.

Head to our stockist page to see where you can find MERMADE in-store.

Don't be fooled by knockoffs. MERMADE is the original trusted brand used by celebrities, stylists and world leading hairdressers. Our product has the correct global certifications, QC procedures and high-grade materials. Unless it has a MERMADE logo on it, please do not trust any tool that looks similar.