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Babe...it's all the questions you need answered. 


Where does mermade hair ship?

We currently ship to Australia, New Zealand, Asia, United Kingdom, Ireland, UAE, USA and Canada.

For US/Canada orders go to www.mermadehair.us
For UK/Ireland orders go to www.mermadehair.co.uk 

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.  

AUSTRALIA
Standard Shipping 7-10 Business Days  
Express Shipping 1-3 Business Days 

NEW ZEALAND
Standard Shipping 7-10 Business Days

ASIA
Standard Shipping 7-10 Business Days
Please note only the AU/NZ plug is available, but with universal voltage you can simply use an adaptor

Due to COVID-19 there may be delays of up to 15 days to recieve your order. However, please note that all orders will get to you, it just may take a bit of extra time as we ship to you as safely as possible for our entire supply chain. 

I haven't got my tracking yet?

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us.

Will it work anywhere in the world?

We have four different types of power outlets to suit most regions; Australia/NZ, Europe, UK & USA. If we dont have a power outlet available for your country or it is SOLD OUT you can simply buy an international adaptor. Mermade Hair has universal voltage 110-240V and meets all safety & electrical standards.

Why is my Mermade Hair Waver not working?

This is very rare. Super sorry! It's ok, you have a one year full replacement warranty. Email hello@mermadehair.com if you need assistance. 

Do you give refunds? 

We're sorry you didn't like your Mermade Hair Waver. Don't stress, we have a 30 day money back guarantee. If you do not like your waver, simply email hello@mermadehair.com. You will need to post it back to us and cover the cost of postage.

If your item is damaged, faulty or not working as intended we will cover all postage and associated costs to repair or return & replace the tool. 

Does it suit all hair types?

Mermade Hair is suitable for straight or straightened hair of any thickness. We have tutorials for short and long hair on our social media.

Is it damaging for my hair?

Our ceramic-tourmaline barrel is made with a crystal stone that produces up to 6 times more negative ions than just plain old ceramic barrels.

Can i sell Mermade Hair?

Sure! Become a stockist & access wholesale pricing by emailing us at hello@mermadehair.com 

What makes it different to other 3 barrel curlers?

Our 32mm Waver has three extra large barrels with advanced heat technology creating big, lush waves!

Our 22mm Mini Waver creates mini compact waves for a ripple effect that is taking hair trends to a whole new level. It's basically the little sister of our original waver.

Ceramic tourmaline-infused barrels release negatively charged ion particles to seal hair cuticles, infuse moisture, eliminate frizz and create shine.

is it easy to use?

Extremely easy! Unlike curling wands & curling with straightners, Mermade Hair simply requires you to clamp down and release. Plus, we provide a heat protection glove to help you use it with ease.

Is Mermade environmentally friendly?

At Mermade Hair we are committed to doing our part to help the environment. Not only are our tools 100% recyclable via an e-waste recycling facility, but our mailer bags & box can be recycled too. Please make sure you do not throw them out in your normal bin, but they can go in your recycling bin. You can also find an e-waste recycling facility to take any electrical tools here: https://recyclingnearyou.com.au/about/

do you do collaborations?

We are always looking for new and exciting opportunities. Email us at hello@mermadehair.com



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