Simply login to your Customer Account and click on ORDER HISTORY to open up your order and view tracking. If you do not have an account you can search your emails for our tracking email. If there is no tracking link, it means your order is still processing. Please check back in 24 hours or email us for an update.

We offer a 30-day money-back guarantee if you are not satisfied with any Mermade Hair product purchased from our website. All we ask is that you try our products and if you are not completely happy, simply return the items within 30-days from the date of delivery and we'll refund you. Refunds can only be issued to the method that was used to pay for the order and all you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. Only items returned and in the same condition that you received it will be approved for a refund. Once inspected, a full refund will be returned to your account within 7 days.

Please be careful to make sure all shipping details are correct upon checkout as Mermade Hair will not refund or compensate for incorrect shipping information.

To initiate a return, simply email us at hello@mermadehair.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Batch code (on the safety label):

Product type and colour:

If you have purchased a Mermade product from a retailer you will need to contact the retailer directly for their returns policy.

Sure. Just email us at hello@mermadehair.com. However, we do ship same day so make sure you email us straight away.

We accept Afterpay, GPay, Paypal, Visa, Mastercard and American Express.

We currently ship to Australia, New Zealand and Asia (China, Indonesia, Malaysia, Singapore, Taiwan, Thailand, Vietnam, Hong Kong) from this shop with an Australian power plug. Please note, due to Covid-19 there are some delays. Please be patient as we do our very best to get your order out to you! 

FREE for orders over $99

Australia - 3-10 Day Shipping - $10, or Express 2 Day Shipping - $30

New Zealand - 5-10 Day Shipping - $15

Asia - 5-10 Day Shipping - $15

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. Shipping takes between 3 and 10 days.

For US/Canada orders go to mermadehair.us
For UK/Ireland orders go to mermadehair.co.uk

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. Shipping takes between 3 and 10 days. However, EXPRESS shipping takes up to 2 days from our Sydney Warehouse.

We offer express shipping for $30.00 for Australian customers only which will arrive within 2 days. We ship from Sydney, Australia so you can expect NSW orders to arrive next day.

Simply login to your Customer Account and click on ORDER HISTORY to open up your order and view tracking. If you do not have an account you can search your emails for our tracking email. If there is no tracking link, it means your order is still processing. Please check back in 24 hours or email us for an update.

Your package will be left in a safe place and marked as delivered by Australia Post. We are not liable for lost or stolen packages once it is marked as delivered.

We offer a 30-day money-back guarantee if you are not satisfied with any Mermade Hair product purchased from our website. All we ask is that you try our products and if you are not completely happy, simply return the items within 30-days from the date of delivery and we'll refund you. Refunds can only be issued to the method that was used to pay for the order and all you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. Only items returned and in the same condition that you received it will be approved for a refund. Once inspected, a full refund will be returned to your account within 7 days.

Please be careful to make sure all shipping details are correct upon checkout as Mermade Hair will not refund or compensate for incorrect shipping information.

To initiate a return, simply email us at hello@mermadehair.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Batch code (on the safety label):

Product type and colour:

If you have purchased a Mermade product from a retailer you will need to contact the retailer directly for their returns policy.

Please allows 3-10 days for your returned funds to be available in your bank account. Refunds will only be processed once your return is inspected.

Of course every Mermade product is created to the highest standards and rigorously checked before it is sent to you. But if, for any reason you feel your Mermade product is not performing as it should be please email hello@mermadehair.com with evidence of the fault. A replacement or refund will be organised immediately. All Mermade Products now come with a 2 Year Warranty. To initiate a warranty replacement/refund, simply email us at hello@mermadehair.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Batch code (on the safety label):

Product type and colour:

What is the fault with the product? (provide photo and/or video evidence):

If you are unhappy with your product or find a fault, we are happy to exchange your product for the same item, or an item of equal price, within 30 days of purchase date.

If your item is out of stock or on pre-order at the time of processing your exchange, you will be put on pre-order and your item will dispatch on the pre-order date.
We cannot apply discounts from your previous order to your exchanged item.

Please note exchanges can only be applied when bought from our online store.

Exchanges can only be approved for items that are returned in the same condition and in the same packaging. Once inspected, an exchange will be initiated within 7 working days.

If you have purchased a Mermade product from a retailer you will need to contact the retailer directly for their exchange policy.

It is very important to always use a heat protectant on your hair prior to styling. On freshly died hair, heat can change or alter the tone of the colour. It is very important to test heat on a small section of your hair before uring Mermade on your entire head. 

Mermade Hair tools are suitable for hair of any thickness, however, they will not work on very curly hair. We suggest blow-drying your hair or brushing it straight before clamping. We have tutorials for short and long hair on our social media and throughout our website. Hair should be at ear length to use our 32mm and 25mm waver.

An Australian power plug. For US and UK power plugs please shop at our other stores.

MERMADE Hair is the original game-changing hair waver. Our original extra-large triple barrel hair waver is the largest in the world! We use advanced heat technology such as crystal powder tourmaline ceramic glaze barrels, which means your hair is positively charged with minimal damage. MERMADE Hair is the brand trusted by celebrities, stylists, salons and influencers across the globe. We lead the pack. We change the game. We create the trends.

Always use a Heat Protectant spray before styling. However, our products are made so that they are do protect your hair as much as possible. The crystal powder tourmaline ceramic glaze barrels produces up to 6x more negative ions than just plain old ceramic barrels. This infuses moisture, decreases breakage and stops hair from getting frizzy!

Head to our stockist page to see where you can find MERMADE in-store.

We are located in Perth, Australia with distribution facilities in London, New York and Sydney.